Logically Named Finalist in 2026 Excellence in Customer Service Awards by Business Intelligence Group
Recognition Highlights Measurable Impact of Proactive Customer Excellence Model on Risk Reduction, Retention, and Client Outcomes
DUBLIN, OH, April 22, 2026 — Logically, a national managed security services provider (MSSP) and IT solutions partner, today announced it has been named a finalist in the 2026 Excellence in Customer Service Awards presented by the Business Intelligence Group. This recognition validates Logically’s approach to elevating customer service into a proactive, accountable operating function that improves responsiveness, reduces client risk, and strengthens long-term outcomes.
As managed services organizations scale across teams, acquisitions, and service lines, customer experience often becomes fragmented. Clients face disconnected support models, slower response times, and limited visibility into service performance. The impact is increased operational friction, avoidable escalations, and elevated risk to retention.
To address this, Logically launched a dedicated Customer Excellence division in July 2025 to bring structure, accountability, and consistency to the full client lifecycle. The model integrates rapid live support, proactive relationship management, risk monitoring, renewal guidance, Net Promoter Score programs, and structured Partner Success Reviews. The result is faster resolution, clearer alignment to business priorities, and stronger client engagement.
“Customer service should not begin when something breaks,” said Margery Kurth, Director of Customer Excellence at Logically. “It must operate as a continuous discipline that protects relationships, reduces risk, and drives measurable outcomes. Our focus is ensuring every client has clear access, consistent engagement, and accountable ownership.”
Over the past 12 months, Logically has operationalized this model across its customer experience function, improving access, visibility, and proactive intervention. These capabilities are delivered through the Customer Concierge team, structured risk monitoring, annual Partner Success Reviews, and a purpose-built customer health framework aligned to real-world client conditions.
This model has delivered measurable results, including:
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Reduced client issues by 5% within the first eight months
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Increased NPS survey participation by an average of 15% month over month
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Managed approximately 300 client interactions per month through the Customer Concierge team with an average answer time of 10 seconds
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Stabilized 38 high-risk accounts, protecting approximately $1.7 million in annual recurring revenue
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Completed more than 109 Partner Success Reviews to align service delivery, performance insights, and IT roadmaps with client goals
This approach advances Logically’s mission to close the gap between IT operations and cybersecurity, where fragmented ownership and inconsistent execution weaken outcomes. By combining proactive engagement with responsive support and clear accountability, Logically strengthens resilience across the environments it supports.
“Strong customer outcomes require more than responsiveness,” Kurth added. “They depend on visibility, follow-through, and a model designed to identify and address issues early. That is the standard we are executing against.”
Logically’s approach is built on the principle that customer excellence must be operationalized, not improvised. Rather than relying solely on standard customer success tools, the company developed a tailored framework that tracks multiple health and risk indicators. This enables earlier intervention, more predictable resolution, and stronger alignment across service, engineering, support, and operations.
This recognition places Logically among organizations setting a higher standard for accountable, outcome-driven customer service. More importantly, it reinforces the company’s focus on delivering measurable improvements that strengthen trust, protect revenue, and enable customers to operate with confidence.
The full awards program is available from the Business Intelligence Group: Excellence in Customer Service Awards.
About Logically
Logically is a national managed security services provider (MSSP) and IT solutions partner delivering a unified operating model that brings IT operations and cybersecurity together. By integrating managed IT, cybersecurity, cloud and infrastructure, governance and compliance, and AI-assisted capabilities with human-led expertise, Logically helps organizations reduce risk, accelerate response, and strengthen resilience across complex technology environments.
With a focus on accountability, visibility, and measurable outcomes, Logically enables businesses to operate with clarity and confidence.
Press Contact:
Eric Sanchez
About The Business Intelligence Group
Business Intelligence Group (BIG) is an independent awards organization that has been recognizing outstanding achievement in business since 2012. Now in its 14th awards season, BIG operates 12 annual programs spanning innovation, artificial intelligence, cybersecurity, customer service, cloud computing, sustainability, sales and marketing, workplace culture, and women's leadership. Business award programs include the BIG Innovation Awards, AI Excellence Awards, Fortress Cyber Security Awards, Excellence in Customer Service Awards, Stratus Awards for Cloud Computing, Sustainability Awards, SAMMY Awards for Sales and Marketing, Best Places to Work Awards, Herizon Awards, We Love Tech Awards, NAA Top Employers Award, and BIG Awards for Business.
Unlike popularity contests, BIG programs use professional judging panels and objective scoring benchmarks to identify organizations, products, and individuals making real, measurable impact. Winners receive a complete promotional toolkit — including blockchain-verified credentials, press release support, social media assets, and featured placement across BIG's global community of more than one million business professionals.
For more information about BIG award programs, nomination deadlines, and judging criteria, visit bintelligence.com.