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Monitoring and Alerting

We provide remote monitoring and alerting to immediately detect problems in your infrastructure. Our network operating centers (NOCs) monitor your performance 24x7x365. NOC technicians keep a watchful eye on your environment and respond rapidly to critical issues to keep your systems up and running.

Mike:   I'm Mike Matchett with Small World, Big Data. I'm here with Jeremy Kurth who's the CTO of Logically. That is an MSP that is doing some great things with automation intelligence and the services they're bringing to their clients. Today we're going to talk a little bit about something that's near and dear to my heart. I'd like to think of it as performance management. And when you get down to the nitty gritty that includes monitoring, alerting, network, operation centers, really making sure that your business has some continuity to it day to day and keeps running and by being proactive about things and doing it for you so you don't have to sleep with your pager up to your ear necessarily. Welcome Jeremy. 

Jeremy:    Hey Mike, how are ya? 

Mike:    All right, so what is your guys' take on this monitoring, learning, knock thing? What is a network operation center basically? 

Jeremy:   I kind of akin that this is the entry door into remediation. So what our job is in terms of an MSP and really keeping the systems up and running is to remediate the issues that arise. But if you're not getting the monitor or the alert to begin with, you're not going to know to go and solve that problem. So it's really the foundational pieces, in my opinion, to doing a really, really good job of delivering services to keep our customers uptime as well as their businesses healthy. 

Mike:   I mean, I'd ask you all the different things that you're looking for, but we only have a few minutes today, right?

Jeremy:    Sure, sure.

Mike:   So the general concept though is as an MSP, you become aware of the most important things in the many varied things that need to be watched for where someone in a given organization might only have a limited span of knowledge or expertise as to what they're looking for. And you guys can bring that all together on their behalf, right? 

Jeremy:     No, you hit it early on with the three to five minutes. One of the challenges with monitoring and alerting that we've found, and everybody's experienced this in the IT space, is just the overwhelming noise. You can monitor, but the fact that an event viewer on one workstation is going to produce thousands of alerts or monitoring events per day, the challenge really becomes in having the expertise, the understanding as well as the resources to trim that out or thin that out and really get it boiled down to an efficient system where you're not being overwhelmed with the noise and you've got to be able to react to the right inappropriate things. So yeah, it's a very difficult thing. And we're still learning today even having been working with these systems for 15 plus years. 

Mike:     And it just brings, I mean, not only do you gather expertise from across your cohort and be able to apply that to individual people, but now you guys can come back to someone and say we've isolated just the alerts you should care about. These are the remediation actions. Do you guys automatically take those on their behalf? Do you work with the IT groups? I'm just curious about that. 

Jeremy:     Well, what we love to do is, is why take it anywhere other than the systems? So once we've got an alert and a huge shift for us at Logically has been taking what an IT administrator would do or did do with those alerts and then taking it to the next level and using our development arm, our technology product development team to start automating and systemizing and building literal applications to do what an IT administrator would do based off those alerts. So yeah, the transformation for us in the past I would say 10 years of a thought logic has to been first identify and build the monitoring and alerting system. But then let's go automate the remediation of that. And so we're really in a good spot. Just this last week we closed about 2,400 tickets just through logic automation and self remediation platform. So it's the future for us and we're super excited about it. 

Mike:    Yeah. I mean, I can't imagine anything better for an IT guy than to say not only am I going to isolate the problems that I'm bringing back to you, I'm just going to fix them for you and tell you about it afterwards, the problems we avoided on your behalf. 

Jeremy:    Well, the beauty of it, it's a win win. Our customers want this too. They don't really care how long it takes us to fix something. They just want it fixed. So it's we're on the the same side of the table as our customers and clients when we invest in these initiatives. It's really, really powerful and neat to be on the same side of the table.

Mike:    Wow. And then do you guys start to look forward down the road and start to get proactive about things that you're seeing too? I mean, does that automation lead to some proactivity on your part? 

Jeremy:    It absolutely can. I think the MSP space, similar to the rest of the world, is still trying to figure out what this AI thing is, but latching onto some products within the Microsoft space and putting up there our data sets and trying to figure out other predictive hard drive failures and things of that nature, I think that's on the horizon for us. Verdict's still out in terms of can it be as applicable to our spaces we hope. But yeah, I think with anything that's related with large data sets, which we manage, that's exactly where we're looking Mike. Really good pickup on that. 

Mike:    Wow. I'm excited to hear about it. I spent a lot of my career doing performance work and when I look at today's environments that are hybrid and scattered everywhere, and with the, if I was in IT and I'm looking at a smaller and smaller span, I really need some leverage. I really need some people looking out for me and working hard on those things on there. So it's great to hear Logically is at the forefront of that. 

Jeremy:   Excellent. Yeah, it's been a good ride and we're looking forward for the changes that are coming up in the few years here for us.

Mike:   All right, well, thank you for talking with me on this topic today Jeremy. 

Jeremy:   Excellent, Mike.

Mike:    And we'll be back with some more coverage with Jeremy as we talk through some other things that MSPs can do to really help leverage what you do in IT on behalf of your business. Take care.