Logically Keeps Dental Group Smiling Through Ongoing IT Support
About La Costa Dental Group
Established in 1975, La Costa Dental Group is a California-based concierge dental practice offering a full range of specialties, from cosmetic dentistry, endodontics, implants, orthodontics to oral surgery. This state-of-the-art practice consists of a small team of dental professionals and office staff to support their growing patient base.
Glenda Collatos is the Director of Operations and New Business Development at La Costa Dental Group. Wearing many hats, she helps with day-to-day operations and IT support as well as leading the marketing efforts for the dental practice. La Costa Dental Group has been a Logically customer for over 7 years.
Logically provides managed services for La Costa Dental Group, by supporting their secure server and desktops, along with their dental management software and imaging suites. In addition, the practice is HIPAA compliant and utilizes a secure firewall.
In March 2020, the pandemic forced the office to close the clinical dental office for two months. Thanks to Logically, La Costa Dental Group was already set up for administrators to work remotely. In fact, the dentists in the practice already had direct access to patient records for emergency calls.
“When the pandemic first hit, the world and how we worked changed,” said Glenda Collatos. “It was clear that Logically was there for us during that difficult time and also supported us when we reopened in May. Our ability to communicate with our patients through texts, emails and appointment reminders helped us communicate effectively and navigate the challenges of the pandemic,” added Ms. Collatos.
La Costa Dental Group communicates with Logically monthly. Logically provides comprehensive analysis, recommendations for HIPAA compliance and growth with state-of-the-art technology. Through collaboration with Logically, La Costa Dental Group offers patients a tool to communicate with the office through an online secure environment. In fact, La Costa Dental Group’s practice is now essentially 95% electronic.
“Downtime prevents us from serving our patient’s needs and is undesirable for a dental practice. With Logically’s support, we don’t have to worry about system down time at all," said Ms. Collatos. “We would never consider any other managed service provider other than Logically – they help us run efficiently so that we can focus on taking care of our patients.”