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Logically Helps Insurance Provider Run Smoothly in Challenging Times

About RSS INSURANCE

Founded in 1973, RSS is a privately owned, independent regional insurance brokerage firm that handles the process of buying insurance for their clients. Specializing in Commercial Business Insurance, Professional Liability, including home, auto and umbrella insurance, RSS has approximately 50 employees based in both Chattanooga, TN and Cleveland, OH.

Evy Unger is RSS Insurance’s Systems Controller, with responsibility for overseeing the firm’s IT and principal contact with Logically. Ms. Unger has been working with Logically, which came highly recommended, for close to three years and recently signed a new agreement for another three years.

IT Challenge

Logically manages RSS Insurance’s entire IT infrastructure, including firewalls, switches and Wi-Fi, making sure that the firm’s servers are up and running and data is consistently and successfully backed up. Logically also provides technical resources on site as necessary.

When the pandemic struck, Logically helped RSS insurance continue their work seamlessly – supporting employees who began working on a hybrid remote and in-person basis.

“Logically set up VPNs on all our employees’ home equipment, helped us order laptops and did whatever it took to make sure that our staff could work well remotely,” added Ms. Unger. RSS Insurance employees use both Microsoft and Apple products, which Logically supports.

In addition to providing daily IT support, Logically also conducts yearly email security training to educate the firm’s employees to recognize and thwart email hackers and cyber-security schemes.