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Catholic Charities Maine

About Catholic Charities Maine

Catholic Charities Maine has been serving the poor and vulnerable populations of Maine since 1966. From food banks to dental care to child development centers, their network of over 600 professionals and 700+ volunteers work tirelessly for this faith-based, non-profit organization that serves nearly 50,000 people in need throughout the state of Maine. The organization operates with a multimillion-dollar budget, has 23 locations and provides over 20 programs and services spread across the region. Steve Letourneau, who joined Catholic Charities in 1997 and has been serving in the capacity of CEO since 2007, works closely with Dan Bazemore, Chief Financial Officer, to oversee the ever- increasingly complex IT needs of the charity.

IT Challenge

Managing and implementing the many programs across the state of Maine requires a sophisticated IT network; Catholic Charities employees are connected via 300 PCs, 100 laptops and 300 cell phones that must run 24/7. In addition, there are over 10 distinct software applications that are unique to specific programs of Catholic Charities. These systems are mission critical and must work seamlessly and efficiently so employees and volunteers have access to the programs that support their important work.

Before partnering with Logically, Catholic Charities had an in-house IT department. They then decided to outsource their IT and worked with two other Managed IT Service Providers (MSPs). Catholic Charities did not want to build an internal IT department because they knew they could not find the depth and breadth of talent to handle all their complex IT requirements; instead, they relied on outsourced IT organizations to assist them.

Unfortunately, approximately five years ago, there was a major IT problem and the entire organization was offline for about one week. This was clearly unacceptable, and at that point the CEO called Logically for support. Logically swiftly assessed the issue and got Catholic Charities up and running, restoring services to the population they serve. After conducting an RFP process, Catholic Charities formally contracted with Logically as their MSP, and their contract provides full outsourced IT support, including security, to the entire organization.

Solution

“I want it to be like I don’t even have an IT department,” says Steve Letourneau. “The less I know, the better off we are.” In this way, Steve underscores the importance of having a worry-free IT situation, where he and his colleagues know that Logically will seamlessly take care of any and all issues impacting them.

“Logically exceeded our expectations—they are very responsive. We would never get the level of expertise in-house nor the caliber and quality of oversight,” added Steve Letourneau.

Logically’s Care Teams proactively work with Catholic Charities’ IT steering committee, CFO, controller, and compliance professional to plan and forecast the ever-changing requirements of the organization.

Logically functions as a virtual extension of the Catholic Charities’ team, participating in weekly conference calls to discuss what occurred the prior week, reviewing ticket reports, and prioritizing hardware and software upgrades. In this way, Logically is an integral part of Catholic Charities’ IT strategy and planning.

While other MSPs may be focused on break/fix, Logically has a long-range, proactive approach to their thinking. One example is Logically’s suggestion that Catholic Charities’ bandwidth across the state was not adequate and they recommended increasing their WAN capability. Logically worked closely with Catholic Charities to deliver a fiber optic transformation, working with Consolidated Communications, Catholic Charities’ telecom provider. This critical project was successfully supervised by Logically, another example of how Logically’s expertise and innovative thinking set them apart from other MSPs.

The benefits of this transformation? Increased speed and stability of their network—no lag time and according to Steve Letourneau, “I can go to any location and work on any PC just like it’s my desktop.”

What’s ahead for Catholic Charities? They are taking three programs that are currently in two locations and consolidating them into one location. “We want to become a more responsive organization,” says Steve Letourneau. “It will save money in the long run by having an economy of scale and services under one roof, with no duplication of efforts, and we are confident that Logically is going to smoothly and efficiently handle it all for us.”

And, of course, there’s the future of telehealth, which Catholic Charities is in the early stages of developing. They are also looking to further automate their staff in the field for point-of-care systems, from tablet to mobile phone, so their staff can handle clinical notes and interpreter services. Twenty-five years ago, many of Catholic Charities’ services were provided in an office setting. Today many services are deployed in the field, which requires the most up-to-date technology and real-time documentation. Making that digital transformation happen always involves Logically. “We wouldn’t do anything without Logically,” says Steve Letourneau.