Essential AI use cases as an IT Manager

IT managers are often expected to deliver more with fewer resources—and AI can help, if applied thoughtfully. This session explores real-world use cases where AI is augmenting IT operations, from meeting transcription and analytics to advanced troubleshooting and reporting. You’ll hear how frontline teams are using tools like CoPilot to drive productivity, assist with training, and enhance knowledge sharing—without compromising security or oversight.

Learning Outcomes:

• Discover tactical AI use cases relevant to day-to-day IT management.
• Learn how to enable secure access to generative tools for staff.
• Explore metrics for measuring the impact of AI in service and support workflows.

Presenters