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Grove: Switching Managed IT Service Providers for Greater Peace of Mind

Emily Rayers

Keeping IT operations up and running efficiently around the clock has become essential.  Though IT glitches are bound to happen regardless of the staff size, reducing downtime has a significant impact on business continuity, productivity, and customer satisfaction. Technology doesn’t rest and neither do businesses looking to leverage technology to create new revenue opportunities, lower costs, improve customer experiences and increase competitiveness.

Grove is a digital-first brand advertising agency that focuses on bringing their clients great work at a great value. In business for 17 years, agency partner Will MacNally manages their IT. Grove has approximately 20 workstations, including both PC and MACS, and they license and use Adobe Creative Cloud and Microsoft Office 365.

In 2019, Grove decided to switch Managed Service Providers (MSPs) to Logically after working with another firm for over 13 years. The main reason for the switch was for greater peace of mind. Although satisfied with their prior MSP, MacNally wanted more transparency in the relationship to quell the nagging pit in his stomach that would not go away. Since the agency’s biggest asset is all the digital design files they create daily for their clients, it is of the utmost importance to maintain and secure those files, making sure that all their digital work is stored, saved and properly backed up both onsite and off.

Many of Grove’s clients required a certain level of security in order to do business with them. Logically was able to not only meet “but exceed” those requirements according to MacNally. Advertising is an around-the-clock business, so Grove’s employees need access to their files both at work and at home. The demand to have employees working remotely will only increase over time – and this adds to the desire to have an MSP that can provide comprehensive support for all of Grove’s needs as they grow.

Now when Will MacNally thinks about his company’s IT support, he no longer has to worry if it’s all set up and working properly. Maintaining all the software and hardware upgrades is now an integral part of Logically’s support and McNally has the comfort of knowing that his company’s mission critical files can easily be accessed on premises and remotely, whenever his employees need them.

To learn more about how Grove was able to address their IT challenges and ensure continuous access for their business-critical data and IT infrastructure, check out the case study today.