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COVID-19 Update: Supporting Our Clients

Liz Riley

There have been many life-altering developments since our last post regarding the COVID-19 outbreak.  It has been inspiring to see the community join in genuine care and service to others. Logically continues to be steadfastly committed to the wellbeing of you, our employees, and our communities as the situation evolves, while remaining in service to your organization.

Logically continues to respond to the COVID-19 outbreak in the following ways:

Business Operations:

  • Onsite Work. For the last week, Logically has been working diligently to do our part in reducing the spread of COVID-19 by utilizing our ability to work and support clients remotely. We have seen “stay at home” orders from the California and New York and expect other states to follow suit. As a result, we have suspended onsite support and are providing all support remotely. If you are currently receiving onsite support from a resource during a specific date and time, they will remain dedicated to your environment, but will be doing do so remotely. We realize our role in providing critical infrastructure support to our clients and will carefully work with those in need of onsite assistance.
  • Continued Precautions. As previously communicated, we have and will continue to closely follow the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus.
  • Client Service Requests. As clients have experienced in their own preparedness steps in the wake of this outbreak, urgent requests for remote work set ups have significantly increased and our call volume has also increased.  Logically is currently fielding an exceptional number of requests for new remote work implementations. In this unprecedented time, we must continue to follow appropriate set up procedure and prioritization of requests. Our new remote work set up procedures are in place to protect the short term and long-term interests of the security and technical feasibility of our clients. Although the present circumstances are beyond our control, we remain committed to our service to customers, but realize this outbreak could continue to cause disruptions.  

Staying Digitally Safe – a Cyber Security Reminder

With the present threat of COVID-19, we have noticed an increase in phishing attacks with false information about the virus. At a time when clients are most vulnerable to concerns about the impact of COVID-19 on their business, attackers are capitalizing on their opportunity to exploit organizations through tracking links, malware and privacy violations.

You don’t want to deal with a computer virus while dealing with a human virus.  We recommend you follow best practices and exercise caution before clicking on links pertaining to information about COVID-19.

 As a reminder, best practices for phishing include:

  • Examine the address from where the email is coming from. If the address is not common or is a variation of an email address associated with that organization, it’s likely a phishing email.
  • Don’t click on suspicious links. Hover over the link to see where it’s taking you. If the link is not an actual website or has several characters in the address, do not click on it.
  • Be aware of the language that is being used in the email and websites. Is there an unreasonable expectation of urgency? If so, it’s likely an attempt to get you to click on a dangerous link

Don’t let your fear of the virus lead to false information or a malware attack. For more information on how we can help your employees spot phishing attacks, speak with an IT expert today.