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Catholic Charities Maine Relies on Logically for Digital Transformation

Jeff Loeb

Catholic Charities Maine has been serving the poor and vulnerable populations of Maine since 1966. From food banks to dental care to child development centers, their network of over 600 professionals and 700+ volunteers work tirelessly for this faith-based, non-profit organization that serves nearly 50,000 people in need throughout the state of Maine. The organization has 23 locations and provides over 20 programs and services across the region.

Managing and implementing the 20+ programs across the state of Maine requires a sophisticated IT network. Their systems are mission critical and must work seamlessly and efficiently so the organization is able to serve the 50,000 people in need throughout the state of Maine.

Before partnering with Logically, Catholic Charities had an in-house IT department. Catholic Charities employees are connected via 300 PCs, 100 laptops and 300 cell phones that must run 24/7. In addition, there are over 10 distinct software applications that are unique to specific programs of the organization. Because of their complex IT environment, Catholic charities decided to outsource their IT and work with two other Managed IT Service Providers (MSPs).

Unfortunately, approximately five years ago, there was a major IT problem and the entire organization was offline for about one week. This was clearly unacceptable, and at that point the CEO Steve Letourneau called Logically for support. Logically was able to assess the issue quickly and got Catholic Charities up and running, restoring services to the population they serve. After conducting an RFP process, Catholic Charities formally contracted with Logically to be their Managed IT Service Provider, and their contract provides full outsourced IT support, including security, to the entire organization.

“Logically exceeded our expectations—they are very responsive. We would never get the level of expertise in-house nor the caliber and quality of oversight,” said Steve Letourneau.

Logically has become a strategic asset for the Catholic Charities’ team, participating in weekly conference calls to discuss what occurred the prior week, reviewing ticket reports, and prioritizing hardware and software upgrades. In this way, Logically is an integral part of Catholic Charities’ IT strategy and planning.

To learn more about Catholic Charities was able to address their IT challenges and ensure continuous access for their employees and volunteers across the state of Maine, check out the case study today.Catholic Charities Maine has been serving the poor and vulnerable populations of Maine since 1966. From food banks to dental care to child development centers, their network of over 600 professionals and 700+ volunteers work tirelessly for this faith-based, non-profit organization that serves nearly 50,000 people in need throughout the state of Maine. The organization has 23 locations and provides over 20 programs and services across the region.

Managing and implementing the 20+ programs across the state of Maine requires a sophisticated IT network. Their systems are mission critical and must work seamlessly and efficiently so the organization is able to serve the 50,000 people in need throughout the state of Maine.

Before partnering with Logically, Catholic Charities had an in-house IT department. Catholic Charities employees are connected via 300 PCs, 100 laptops and 300 cell phones that must run 24/7. In addition, there are over 10 distinct software applications that are unique to specific programs of the organization. Because of their complex IT environment, Catholic charities decided to outsource their IT and work with two other Managed IT Service Providers (MSPs).

Unfortunately, approximately five years ago, there was a major IT problem and the entire organization was offline for about one week. This was clearly unacceptable, and at that point the CEO Steve Letourneau called Logically for support. Logically was able to assess the issue quickly and got Catholic Charities up and running, restoring services to the population they serve. After conducting an RFP process, Catholic Charities formally contracted with Logically to be their Managed IT Service Provider, and their contract provides full outsourced IT support, including security, to the entire organization.

“Logically exceeded our expectations—they are very responsive. We would never get the level of expertise in-house nor the caliber and quality of oversight,” said Steve Letourneau.

Logically has become a strategic asset for the Catholic Charities’ team, participating in weekly conference calls to discuss what occurred the prior week, reviewing ticket reports, and prioritizing hardware and software upgrades. In this way, Logically is an integral part of Catholic Charities’ IT strategy and planning.

To learn more about Catholic Charities was able to address their IT challenges and ensure continuous access for their employees and volunteers across the state of Maine, check out the case study today.