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3 Ways Device as a Service Helps Reduce the Total Cost of Device Ownership

Nick Cavalancia

Keeping employee devices current and secure throughout a device’s lifecycle can cost the organization more than it should, making way for device as a service to reduce these costs.

Mature IT organizations see device management as a lifecycle – from acquisition to retirement, IT is responsible for ensuring each and every device in use is secure, up-to-date, and optimized to meet the current business needs of the organization. In a perfect world, everyone has the same device, configuration, applications, etc. all to make IT’s work of managing it easier and less costly. But the reality is IT is tasked with keeping track of and maintaining a wide range of devices, attempting to do so in the middle of all their other important initiatives.

Device as a Service is a fully-managed tailored solution that combines hardware, managed IT service provider services, and needed software. It’s designed to take the burden of device lifecycle management off the shoulders of internal IT, simplifying the cost of a device down to a monthly fee that’s predictable and affordable.

But the big question is will it cost less?

While a device management lifecycle is made up of a number of phases, this article will boil them down to just three, presenting them through the lens of ways Device as a Service will reduce an organization’s overall cost of ownership throughout a device’s lifecycle.

  1. Design & Deployment – At the beginning of the lifecycle, there’s all the work needed to conceive of and create a standardized device configuration that keeps users productive and meets the organization’s security and compliance needs. Device as a Service standardizes the devices to minimize the one-off configurations, streamlining the process of crafting a standard OS image and simplifying deployment.
    • Cost Savings: Lower design and deployment costs, standardized configurations.
  2. Ongoing Support – Lots can go wrong throughout a devices 3-to-5 year lifecycle; should something fail, there may or may not be an easy way to quickly replace what’s not working. This reduces employee productivity and tasks IT with trying to find replacement parts, scheduling deliveries, and taking time to handle repairs.  With Device as a Service, this burden is offloaded to a partner that has expedited access to replacement parts or devices, speeding up the process of repairs and getting employees working.
    • Cost Savings: Offloaded IT burden at a lower cost, faster MTTR of issues, faster repairs.
  3. Device End of Life – When it’s time to replace a device, most organizations simply keep using older devices until well-past when a device should be refreshed.  Slower devices can reduce user productivity and put capex burden on Finance.  Device as a Service refreshes machines at a planned interval, allowing future budgets to be properly projected using a simple monthly opex cost.  All replacement and disposal services are handled by the partner, continuing the theme of offloading the burden from IT.
    • Cost Savings: Predictable refresh cycles and budget, users are more productive on new machines received at a regular frequency, capital purchases shift to small monthly operating expense per device.

Throughout the device management lifecycle, Device as a Service more cost-effectively addresses the work of keeping a modern working device in front of your users.  Whether it’s giving internal IT time back to for on more strategic projects, the shift from capex to opex, the budget predictability using a per-device pricing model, or the reliance upon a managed IT service partner to help keep the devices fresh and operating well, Device as a Service is a practical way for organizations to reduce the total cost of device ownership.

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